Privacy Policy

Who we are

Thulie’s Corner (“we”, “us”, “our”) is operated by Plumbury Clothing Proprietary Limited, a China to Botswana sourcing, shipping, and ordering service based out of Molapo Crossing, Gaborone, Botswana. This policy explains what personal information we collect through thuliescorner.com and our order-tracking service, why we collect it, who we share it with, and the choices you have.

If anything here is unclear, or you want to exercise any of the rights below, contact us at hello@thuliescorner.com or WhatsApp +267 74 791 379.

Information we collect

We only collect what we need to source, ship, and deliver your order:

• Account details. Email address (used to sign you in with a one-time passcode; we never ask you to create or store a password), first name, last name, and WhatsApp number.
• Order details.The products and quantities you order, your contact name and phone number for that order, any notes you add, and, for delivery orders, the Google Maps link you paste in at checkout so our delivery agent can find you. We do not access your device’s location; the map link is the address you choose to share with us, and nothing more.
• Delivery proof.When your order is delivered, our agent takes a photo at the point of handover and records the name of the person who received it. This protects both you and us if there’s ever a dispute about whether an order arrived.
• Communications. If you message us on WhatsApp or email, we see whatever you send us, including, for payments, the proof-of-payment message you send after checkout.

We do notcollect or store any payment card, bank, or mobile-money account details. We don’t process payments through this website at all. Every order is paid for directly over WhatsApp, and that conversation happens on WhatsApp’s own platform, not ours.

How we use your information

• To create and manage your account, and to sign you in.
• To process and fulfil your order: sourcing, purchasing, shipping, and delivering it, and keeping you updated at each stage.
• To send you transactional emails: order confirmations and status updates, sent from orders@thuliescorner.com.
• To confirm delivery and resolve any dispute about whether, where, or to whom an order was delivered.
• To respond when you contact us directly.

We do not use your information for advertising, and we do not sell, rent, or trade your personal information to anyone.

Who can see your information

Access is limited to what each person needs to do their job:

• You can always see your own orders and account details.
• Delivery agents can see the contact name, phone number, and delivery address (map link) only for orders assigned to them, and nothing else in your account.
• Thulie’s Corner staff (order management) can access order and account details as needed to source, ship, and support your order.

Who we share information with

We use a small number of trusted service providers to run the app, and share only what each one needs to do its job, never more:

• A database and authentication provider, to securely store your account and order records and sign you in.
• An image hosting provider, to store product photos and delivery-proof photos.
• An email delivery provider, to send order confirmations and status update emails.

None of these providers are permitted to use your information for their own purposes. Each acts only on our instructions, under a data processing agreement. We do not use any advertising or analytics tracking on this site, and we don’t have a way for third parties to track you across other websites. We do not sell, rent, or trade your personal information to anyone.

We may also disclose information if required by law, or to protect the rights, property, or safety of Thulie’s Corner, our customers, or the public.

International data transfers

Some of our service providers store and process data on servers outside Botswana. When that happens, we only use providers who maintain a level of data protection consistent with Botswana’s Data Protection Act, through contractual safeguards, or because the destination country is recognised as offering an adequate level of protection. If you’d like more detail on where a specific provider processes data, contact us and we’ll tell you.

Cookies

We use two kinds of first-party cookies, and nothing more. No advertising or analytics cookies:

• Sign-in cookies, which keep you signed in between visits.
• A cart cookie, which remembers the products in your cart. It only stores product IDs and quantities, no personal information.

Analytics

We use Vercel Analytics to understand overall traffic and page performance. It works without cookies and without a persistent identifier for your device — it can’t follow you across visits or across other websites, and it doesn’t collect your name, email, or anything else that identifies you personally.

How long we keep your information

We keep your account and order history for as long as your account is active, so you can track past orders and we can resolve any questions about them.

Delivery-proof photos and the name of who received the order are kept indefinitely as evidence in case a delivery is ever disputed. This is the one category of information we retain permanently, by design, to protect both you and us.

Your choices and rights

Under Botswana’s Data Protection Act, you have the right to:

• Access a copy of the personal information we hold about you.
• Correct (rectify) information that is inaccurate or incomplete.
• Erase your personal information, subject to the retention needs described above (for example, delivery-proof records tied to an unresolved dispute).
• Restrict how we process your information in certain circumstances.
• Receive a copy of your information in a portable format.
• Objectto processing that isn’t necessary for fulfilling your order.

To exercise any of these rights, email hello@thuliescorner.com or message us on WhatsApp. We don’t yet have a self-service account-management page in the app. For now, every request like this is handled directly by us, by hand, and we’ll confirm with you once it’s done.

If you’re not satisfied with how we’ve handled a request, you can lodge a complaint with Botswana’s Information and Data Protection Commission.

Children

Thulie’s Corner is intended for adults placing orders for themselves or their households. We do not knowingly collect information from children.

Security

We rely on our service providers’ industry-standard security practices (encryption in transit, access controls, and signed, restricted file uploads) to protect your information. No online service can guarantee perfect security, but we take reasonable steps to keep your information safe and limit access to only what each part of our team needs.

Changes to this policy

If we make material changes to this policy, we’ll update the date at the top of this page. Continuing to use Thulie’s Corner after a change means you accept the updated policy.

Contact us

Plumbury Clothing Proprietary Limited, trading as Thulie’s Corner
Molapo Crossing, Gaborone, Botswana
Email: hello@thuliescorner.com
WhatsApp: +267 74 791 379